IT Outsourcing
An engineering department you don't have to build.
We run dedicated teams and managed operations for US companies from our engineering center in India, with US-based account and delivery leadership. You get senior engineers, overlapping hours, documented SLAs and a cost base that makes sense — without the hiring, the churn or the management overhead.
What's included
Capabilities
Dedicated engineering teams
A named, stable team that works only on your systems: engineers, a tech lead and a delivery manager. You direct the roadmap; we own hiring, retention, tooling and quality.
Managed application operations
L2/L3 support, monitoring, on-call and incident response for the software you already run. Runbooks written, alerts tuned, root causes fixed rather than patched.
Managed cloud & infrastructure
Patching, backups, cost control, IAM hygiene and capacity planning across AWS, Azure and GCP — with change management that survives an audit.
Help desk & end-user IT
Tiered service desk with ticket SLAs, device management, identity and access, and onboarding/offboarding workflows for growing teams.
Legacy modernisation
Strangler-pattern migration of legacy systems into services you can maintain, with regression harnesses built before a line is rewritten.
Transition & knowledge capture
A structured takeover from your incumbent team or vendor: system inventory, documentation, shadowing, then reverse-shadowing before we accept the pager.
How we work
From first call to steady state.
- Step 1
Discovery & baseline
Two to four weeks: inventory every system, measure current reliability and cost, agree the SLAs and the definition of done.
- Step 2
Transition
Shadow, document, then reverse-shadow. We don't take ownership until the runbook has been executed by us, unassisted, at least once.
- Step 3
Steady state
Weekly delivery review with your stakeholders, monthly SLA and cost report, quarterly roadmap. Every incident gets a written post-mortem.
- Step 4
Continuous improvement
A fixed slice of every sprint goes to reducing toil: automation, test coverage, observability. The team gets cheaper to run over time, not more expensive.
- ✓Written SLAs for availability, response and resolution time — with credits, not apologies
- ✓US business-hours coverage from a team that overlaps at least four hours with your day
- ✓A single delivery manager accountable for the whole engagement
- ✓Full documentation and source ownership stay with you, always
Case studies
Related work
Anonymised where the client asked for it. Every outcome listed is one we can substantiate.
Questions
Frequently asked
Where is the team located?+
Engineering is delivered from India; account management, architecture and delivery leadership are US-based. You'll have a US point of contact and an engineering team that overlaps your working day.
How do you handle security and data access?+
Least-privilege access through your identity provider, no shared credentials, device compliance, and a written data-handling policy. For regulated data we run the work inside your environment — nothing is copied to ours.
What's the minimum engagement?+
A dedicated team starts at three engineers for six months. Managed operations are contracted annually with a 90-day exit clause.
Can we hire the team later?+
Yes. Build-operate-transfer is a standard option; we'd rather be the partner you outgrow than the vendor you're stuck with.
Talk to us about it outsourcing & managed services.
One scoping call with a delivery lead and an architect. We'll say plainly whether — and how — we'd take it on.